Everything you need to know about booking, payments, cancellations, and the day of your event. Pick a topic below or scroll through.
New to EventsRez? Start here.
Searching, requesting, and special accommodations.
When you're charged, receipts, and card issues.
Cancelling, rescheduling, and venue cancellations.
Reminders, calendar invites, and arrival.
Reviews, refunds, and rebooking.
Login, password, and notification preferences.
When something doesn't look right.
EventsRez is a marketplace for booking private dining rooms, event spaces, and special-occasion venues without picking up the phone. Browse venues, request a date and time, and the host responds — usually within a few hours.
Yes. We need an account so we can email you confirmations, send reminders, and let you manage or cancel your reservation. You can sign up with an email address or with Google in one click.
Use the search on the homepage to filter by city, party size, and date. Each venue page shows photos, the rooms available, capacity, and what's included. If you're not sure which room fits your group, the venue can usually advise — book what looks closest and add a note in your special-requests field.
The basics — date, time, guest count — are required. Beyond that, it really helps the venue if you mention:
The booking flow has dedicated fields for all of these — you don't need to hide it in a comments box.
Private dining and event spaces are limited inventory — many venues need to confirm they can staff your party at the time you've requested. Most venues respond within a few hours. If we don't hear back from them, we'll nudge them, and if a booking sits without a response for too long it auto-cancels and you're notified — your card is never charged in that case.
Some venues accept same-day requests, but acceptance isn't guaranteed because the venue still has to confirm. If your event is today or tomorrow, we recommend calling the venue directly after you submit so they see the request quickly.
Your card is charged 14 days before the event date, not at the time of booking. When you book, we securely save your payment method and place a small temporary authorization to verify the card — but no money moves until 14 days out.
If your event is fewer than 14 days away when you book, the card is charged within a day of booking confirmation.
Two reasons: it lets you cancel for free up to 14 days before the event without ever paying, and it means there's no last-minute "card declined" surprise on the day of your event. The card on file is verified at booking and charged automatically when your event is two weeks out.
If we can't charge your card 14 days before the event, we'll email you immediately so you can update it. The reservation is held briefly while we wait for a successful retry. If we still can't collect, the booking is cancelled and the venue is notified.
You can update your card by signing in and visiting your Reservations page, where each booking has an "Update payment method" option.
Sign in and go to My Reservations. Each upcoming booking has an option to update the saved card. The change applies only to that reservation.
You'll get an email receipt the day your card is charged (14 days before your event). Receipts are also available anytime in My Reservations — open a confirmed booking to see the breakdown.
The total you see at checkout includes the venue charge, our platform fee, and processing fees. There's a full breakdown on the payment page before you confirm — and the same breakdown is on every receipt. See Fees Overview for the formal version.
Cancel for free until 14 days before your event. No fees, no questions asked — your card is never charged. Cancel within 14 days and the booking is non-refundable, because the venue has already begun preparing for your party.
Full details: Cancellation & Refund Policy.
Sign in, open My Reservations, and choose the booking you want to cancel. You'll see the policy and a confirm button. We'll email you a cancellation confirmation and notify the venue.
Reschedules need to go through the venue directly so they can confirm the new time. Reach out to them — their contact info is on the venue page and on your booking confirmation. If they can accommodate, they'll update the reservation on their end and you'll get an updated email.
If a venue has to cancel — staffing issue, double-booking, anything — you get a full refund automatically and an apology email. If you've already been charged, the refund hits your card within 5–10 business days. If your card hasn't been charged yet, nothing happens — there's nothing to refund.
We send two pre-event nudges by email:
You can opt out of reminders in your account settings if you'd rather not receive them.
Your confirmation email includes a calendar (.ics) attachment. Open it on your phone or computer and it'll add itself to whichever calendar app you use — Google, Apple, Outlook, all work the same way.
Show up at the time on your confirmation. Most venues recommend a few minutes early so they can seat you and walk through any details. If you're running late, call the venue directly — their number is on your confirmation email.
Each venue page has a map with the exact entrance and any parking notes. The booking confirmation also includes the address and a tap-to-call number. If you're still stuck, calling the venue is faster than emailing us.
The day after your event, you'll get a "How was it?" email with a one-click link to share your experience. Reviews help future guests pick the right place — even a couple of sentences makes a difference.
Yes. Sign in and open My Reservations; completed bookings have a "Leave a review" link for several weeks after the event.
If something went wrong with your event — the venue cancelled, the room wasn't what you booked, the experience was materially different from what was advertised — contact us with your reservation number and a short description. We work directly with hosts to make it right and process refunds case-by-case.
Every confirmed booking on your Reservations page has a "Book again" shortcut that drops you back on the venue page with the same room pre-selected.
Use the Sign in link in the header. You can sign in with your email and password, or with Google in one click.
On the sign-in page, click "Forgot password" and enter your email. We'll send you a reset link that's good for one hour. If you signed up with Google, you don't have a password — sign in with the Google button instead.
Sign in and visit your account settings. You can update your email address, change which kinds of email we send you (booking activity, reminders, marketing), and unsubscribe from any category at any time.
Contact us with the email address on the account and we'll handle deletion within a few business days. Active or upcoming reservations need to be resolved first — either cancelled or completed.
We collect what we need to run reservations and process payments — nothing more. Full details: Privacy Policy.
Most venues respond within a few hours during business hours. If it's been longer than a day, we've already started nudging them. If you need to speak with them directly, the venue's contact info is on the venue page. As a last resort, contact us and we'll follow up on your behalf.
Confirmed and completed reservations stay on your Reservations page indefinitely. Cancelled reservations move to the Cancelled tab. If you're looking for one and can't find it, double-check that you're signed in with the email address you used to book.
That means the cart in your account was created for a date that's now in the past. We can't check out a past-dated reservation — pick a new date on the venue page and start fresh.
Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) and a different browser. If the problem follows you across browsers, let us know with a screenshot — that helps us reproduce it.
If you can't find what you're looking for, send us a ticket. We respond to most messages within one business day.
