EventsREZ Services Agreement
Last Updated: March 16, 2025
Welcome to EventsREZ. We’ve developed an online marketplace to help you reserve private rooms at restaurants. We’ve tried to make this Agreement easy to read and understand. Please take time to read it carefully as it governs your use of our platform, including booking and listing Restaurant Private Rooms as well as interacting with other platform users.
Importantly, except where prohibited by applicable Law, this Agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration in Section 4 below. If you do not agree to all the terms and conditions of this Agreement, including those governing disputes in Section 4, you may not use our platform or services.
When the Terms and Conditions mentions “ESA,” “EventsREZ,” “we,” “us,” and “our,” it refers to:
• EventsREZ LLC, located at P.O. Box 430 Ridgeland, MS 39158
We provide a Platform to help users connect with each other to book Restaurant Private Rooms but do not endorse any specific Guests or Host, offered through the Platform. Any designations or badges provided through the Platform are based on the information we have available to us which may be provided by other users or third parties and which may be inaccurate or out of date and does not constitute endorsement. Each user is independent, and Restaurants/Hosts are independent contractors, unaffiliated with EventsREZ, and are solely responsible for character, quality, utility and provision of any Private Room they provide or do not provide to you.
This EventsREZ Services Agreement (“ESA” or “Agreement”) is a contract between EventsREZ and the person or entity that registered with EventsREZ (“User” or “you”). This Agreement describes the terms and conditions that apply to your use of the EventsREZ marketplace to reserve or list Private Rooms through our website or Apps and governs your hosting restaurant private rooms for other users; and establishes the obligations owed between you and EventsREZ, and between you and other users.
This ESA is organized into 5 sections:
Section 1: General Terms include terms describing your Account including creating an account, accepting or making payments, how we communicate with you, and termination or suspension of this Agreement or your Account.
Section 2: Platform and Service describes how you may and may not use the Platform and Service and describes how we use any data.
Section 3: EventsREZ Services establishes the obligations of Hosts, including how to List a Restaurant and it’s Private Rooms and what is expected of any Restaurant through the Service and the obligations of Guests, responsibility for payment of Fees.
Section 4: Disputes and Binding Arbitration describes the process of resolving any disputes. This section contains waivers of both class actions and jury trials, and an agreement to submit all claims and disputes to binding arbitration. Please read this section carefully before accepting this Agreement – except where prohibited by applicable Law, you may not use the Platform or Services if you do not agree to this section.
Section 5: Additional Legal Terms provides legal terms including our ability to update this Agreement, disclaimers and limitations on our liability, and some specific terms for users outside of the United States. It also includes other documents governing your use of the Services including our Fees Overview, Privacy Policy, Cancellation and Refund Policy.
If you have questions about this Agreement, please contact us. Your use of the Platform or Services constitutes your ongoing acceptance of this Agreement, as amended.
Section 1: General Terms
The EventsREZ Platform is intended solely for use in reserving Restaurant Private Rooms for in-person gatherings.
1.1 Services
(a) Platform Services. EventsREZ is a unique marketplace provider that offers services (“Services”) to its users. There are two types of EventsREZ users: (1) Guests, e.g., our users who use Host Services for Guest-specific terms); (2) Restaurants/Hosts, e.g., our users who offer Host Service, Host Add-Ons” to Guests (please see Section 3.1 for Host-specific terms). EventsREZ provides a technology platform that facilitates bookings. EventsREZ does not offer, operate, manage, or endorse any Private Room, Host Service, or Restaurant. All services are provided by independent third-party Hosts who are solely responsible for their Restaurant operations, terms, and policies.
“Host Services” include the use of a Restaurant Private Room for a defined time, food and beverage offerings associated with the Food and Beverage Minimum, and any additional services offered by the Host such as Host Add-Ons (e.g., A/V equipment, Projectors, etc.).
EventsREZ connects them all through the EventsREZ Platform (“Platform”) which is the online marketplace that allows our users to connect, communicate, and transact with each other directly through “Bookings.” We are continuously improving the Platform for all users and reserve the right to make changes at our discretion. Changes we make to the Platform, including discontinuing certain features, affect all users and we try to minimize disruption to users. However, these changes may affect users differently. We are not responsible if any specific changes we make to the Platform adversely affect how you use the Platform.
EventsREZ is not an owner or operator of properties. EventsREZ’s responsibility is limited to facilitating the availability of Host Services through the Platform. Please note that THE SERVICES ARE INTENDED TO BE USED SOLELY TO FACILITATE CONNECTIONS AMONG RESTAURANTS/HOSTS AND GUEST FOR THE PURPOSE OF ARRANGING PRIVATE ROOMS, FOR BOOKINGS THROUGH THE PLATFORM. EVENTSREZ SHALL HAVE NO RESPONSIBILITY OR ANY LIABILITY TO YOU OR OTHERS FOR THE INFORMATION OR CONTENT CONTAINED IN ANY LISTINGS AND/OR THE CONDITION, LEGALITY, SAFETY, OR SUITABILITY OF ANY BOOKINGS OR RESTAURANT PRIVATE ROOMS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE OR ACCEPTED AT A USER’S OWN RISK. AMONG OTHER THINGS, HOSTS MUST SATISFY THEMSELVES WITH ANY GUEST(S) AND THEIR CREDENTIALS, AND GUESTS MUST SATISFY THEMSELVES WITH HOSTS AND THE HOST SERVICES. USERS SHOULD NOT COMPLETE, AND SHOULD IMMEDIATELY CANCEL, ANY BOOKING IF THEY FEEL UNSAFE OR UNCOMFORTABLE WITH ANY CONDITIONS RELATING TO THE BOOKING IN ANY WAY. EVENTSREZ DOES NOT PROVIDE OR CONTROL HOST SERVICES. SEE SECTION 5.1 FOR DISCLAIMER REGARDING EVENTSREZ’S NEUTRAL ROLE.
(b) Host Services. Hosts may use our Platform to offer a specific Restaurant, Private Room, and related Services to a Guest to use for a specific time and purpose (an “Event”) using our Platform. The details of each Restaurant and Private Room, including its availability, booking price, additional fees, and other terms and conditions are provided in a “Listing”. Please note, EventsREZ does not own, lease, or control the Restaurants and Private Rooms listed, and does not make decisions surrounding whether to accept a Booking. In addition, Restaurants/Hosts may provide Services for an Event at an additional cost (“Add-Ons”). Restaurants/Hosts are solely responsible for their Restaurant, Private Rooms, Listings, and Host Services.
1.2 Using Our Services
(a) Eligibility. You must be at least the legal age of majority in your jurisdiction of residence, and able to enter into legally binding contracts in order to access and use the Platform, create an account, or utilize any of the Services. By using the Platform and our Services, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform. You represent that you will comply with all export control Laws in your local jurisdiction. You agree to comply with any rules or requirements applicable to the Booking that you are made aware of, including as part of any confirmation email (the “Rules”).
For more information related to the release of liability for Hosts, Guests, and EventsREZ, see Section 5.1 “Disclaimers”.
(b) Bookings. When Users enter into a Booking with one another (e.g. when a Host confirms a Booking request from a Guest, they enter into a contract directly with one another. Any agreement you enter into with a Host, Guest, is between you and the applicable party. EventsREZ is not a party to any such contract. You understand and agree that EventsREZ is not acting as an agent for any user. Users are prohibited from using the EventsREZ platform to facilitate contracts outside of the Platform.
(c) Communication With EventsREZ. You agree that EventsREZ may contact you by telephone, text messages or SMS (including by an automatic telephone dialing system), through electronic messaging on the Platform, or via email at any of the communication methods provided by you or on your behalf in connection with your Account, including for marketing purposes. You understand that you are not required to receive marketing communications as a condition of purchasing any goods or Services, and you may opt out of those marketing communications at any time. You specifically consent to receive communications related to your Account through text messages, SMS, or other communications sent to your mobile device (“Mobile Notifications”) solely to enable EventsREZ or other users to fulfill their contractual obligations. Standard mobile rates will apply for any Mobile Notifications you receive. You may stop receiving these Mobile Notifications at any point by responding to such messages with “STOP” or following the instructions included in a message. However, if you do so, you may miss critical messages related to your Account. We are not responsible for and disclaim all liability for all harm or losses caused by disabling Mobile Notifications. Please Contact Us if you experience issues when attempting to stop Mobile Notifications. All communications by EventsREZ described in this paragraph (and the related use of personal data) will be conducted in accordance with our Privacy Policy and in compliance with all applicable Laws, including such Laws related to data protection and electronic communications.
(d) Non-Circumvention. Hosts, Guests, acknowledge that EventsREZ has devoted substantial time and resources in developing its catalog and Listings, Restaurants/Hosts, and Guests, and such information is inherently valuable information owned solely by EventsREZ. Accordingly, Restaurants/Hosts and Guests shall not circumvent or bypass EventsREZ ownership interest in such information, directly or indirectly, except in collaboration with or with the prior express written consent of EventsREZ, by (1) entering into any transaction with any party introduced to it by EventsREZ through its Platform (the “Introduced Party”) similar to, in competition with, or which otherwise could have the effect of preventing EventsREZ from receiving the full benefit of the transactions contemplated by this ESA, or (2) soliciting such an Introduced Party to enter into any such transaction. For example and not in limitation of the foregoing, users agree not to:
• Submit requests or solicit Guests, Hosts, Host Services including Host Add-Ons, originally identified or introduced through the Platform to contract, hire, work with or compensate for services subsequently provided outside of the Platform.
• Accept requests or solicit Guests, Hosts, Host Services including Host Add-Ons, originally identified or introduced through the Platform to contract, invoice or receive compensation for services provided outside of the Platform.
• Use any other information originally learned from the Platform, whether through the messaging function, booking process or otherwise, to conduct subsequent transactions related to EventsREZ’s Services outside of the Platform.
Specifically for Hosts and Guests based in the United States and other jurisdictions not mentioned below:
If a Host or Guest, based within the United States or other jurisdictions, breaches its obligations under this non-circumvention provision, the breaching party shall pay to EventsREZ an amount equal to 30% of the subtotal of the relevant booking (the “Liquidated Damages”). The parties intend that the Liquidated Damages amount will constitute compensation, and not a penalty, based on a reasonable estimate of the revenue share lost to EventsREZ from the booking. A Host or Guest’s payment of the Liquidated Damages is his, her or its sole liability and entire obligation and EventsREZ’s exclusive remedy for any such breach.
1.3 Your Account
(a) Registration. Before using the Platform or Services, you must create an account with EventsREZ (“Account”) and provide us with information about yourself or your company, if applicable. If you are registering on behalf of a legal entity, you represent and warrant that you have the authority to legally bind that entity and grant all rights, permissions, and licenses contained in this ESA or any other applicable terms, in your jurisdiction of residence. Misrepresenting your affiliation or association with an entity may result in immediate termination of your Account, ineligibility to participate in any of our Services, monetary damages, and reporting to the appropriate legal authority.
(a.1) Verification EventsREZ reserves the right to conduct identity, business, or ownership verification on any user, including Hosts or Guests, at any time. This may include requesting government-issued identification, proof of business registration, proof of venue ownership or authorization, or other relevant documentation. Failure to provide requested verification in a timely manner may result in suspension or termination of your Account.
(b) Account Security. You will be required to provide an email address and password to keep your Account secure (“Credentials”) and agree to keep your Credentials private and secure. You are responsible for any actions associated with your Account whether or not authorized. You are solely responsible for the actions or communications of your employees, representatives, hires, or agents (“Agents”). We are not responsible for and disclaim all liability for use of your Account by your Agents. You may not assign or transfer your Account to another party without our prior written consent.
(c) Account Updates. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Restaurant/Private Room or payment information. You are required to update all Account information necessary to maintain compliance with this ESA, including but not limited to maintaining proper contact information and payment information.
(d) Account Termination By You. You may terminate your Account at any time by notifying us. You are responsible for all activity associated with your Account made before it is closed including: (i) payment of Fees, Taxes, Fines or other charges; (ii) providing use of Restaurant Private Room to Guests as previously Booked; or (iii) other liabilities caused by or resulting from use of, or ceasing to use, the Platform or Service. We may retain Content and continue to display and use any public Content (including comments or reviews of Restaurant/Private Room) after your Account is terminated. Termination of your Account does not terminate any contractual arrangements you have with third parties, including any obligations to government entities for tax purposes.
(e) Account Termination By Us. Subject to applicable Law, we may suspend your Account--including your ability to communicate with other users, receive payments, or complete Bookings--or terminate this ESA and your Account at any time and based on our sole discretion without limitation. We may terminate your account if (i) we believe that use of your Account poses a risk to EventsREZ, you, other users, or third parties; (ii) there is evidence of actual or potential fraud by you or on your behalf; (iii) you fail to respond to communications from us or other users; or (iv) you fail to comply with this ESA and associated policies including the Cancellation and Refund Policy, or applicable Law.
Any user whose Account has been suspended or terminated is strictly prohibited from creating a new account on EventsREZ, whether in the suspended or terminated user’s name or otherwise to be used by such user. Additionally, any individual or entity is strictly prohibited from creating an account on EventsREZ or listing or booking a Restaurant Private Room on behalf of a user whose Account has been previously suspended or terminated. Any attempt to circumvent these restrictions will result in immediate suspension or termination of the new account and may lead to further actions, including the pursuit by EventsREZ of all available legal remedies.
(f) Survival. Upon termination of this ESA or any agreement between you and EventsREZ, the clauses of this ESA that reasonably should survive termination will remain in effect.
1.4 Fees and Payments
(a) Fees and Payments. You understand that EventsREZ may initiate charges to you for the Services you receive. By using our Services, you authorize EventsREZ to receive and/or enable your payment of applicable charges for the services obtained through your use of the Platform. Where EventsREZ accepts payment via any methods that require pre-authorization, EventsREZ will obtain from you the relevant authorization and will comply with the applicable payment rules and requirements in respect of such payment method.
Subject to applicable Law, you acknowledge and accept that, as between you and EventsREZ, EventsREZ may revise charges for any Services obtained through use of the Platform at any time in EvensREZ’s sole discretion. EventsREZ will make reasonable efforts to inform you of the charges incurred through your use of the Platform Services, but you shall be responsible for all charges incurred under your Account regardless of your awareness of such charges. The charges you incur may be owed directly to third party service providers (like Restaurants/Hosts).
(b) Fees Charged by EventsREZ. EventsREZ charges Service fees to its users in exchange for use of the Platform Services. Hosts are charged Host Fees; Guests are charged Guest Fees. Service Fees are described in more detail on our Fees Overview. All applicable Service Fees will be displayed to the applicable user prior to completion of a Booking. EventsREZ reserves the right to alter or amend its fees at any time and such changes will become effective after reasonable notice has been given.
(c) Payment Processing. Acceptance and payment of funds between users or EventsREZ on the Platform (“Payment Processing”) is provided by Stripe. Your use of Payment Processing is subject to the Stripe Connected Account Agreement that includes the Stripe Agreement (collectively, the “Stripe Agreement”). By agreeing to this ESA or continuing to operate as a Host on EventsREZ, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. The Stripe entity with whom you contract will be set out in the Stripe Agreement. As a condition of using Payment Processing, you must provide accurate and complete information about you and your business, and you authorize us to share this information with Stripe. All bank and credit card information is sent directly to and stored with Stripe using their security protocols. EventsREZ does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement, and if the Stripe Agreement is terminated by Stripe you may not be able to use the Platform, or have your Account suspended or terminated. We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
Appointment of EventsREZ as a Limited Collection Agent. Each user (such as Hosts or Guests who facilitate certain transactions through our Platform) who collects payment for Services provided via the Platform (“Collecting User”) hereby appoints EventsREZ as the Collecting User’s payment collection agent solely for the limited purpose of accepting funds from other users purchasing such Services (“Paying User”).
Each Paying User acknowledges and agrees that, notwithstanding the fact that EventsREZ is not a party to the agreement between the Paying User and the Collecting User, EventsREZ acts as the Collecting User’s payment collection agent for the limited purpose of accepting payments from the Paying User on behalf of the Collecting User. Once a Paying User makes payment of funds to EventsREZ, the Paying User’s payment obligation to the Collecting User for the agreed upon amount is extinguished, and EventsREZ is responsible for remitting the funds to the Collecting User in the manner described in this ESA, which constitutes EventsREZ agreement with the Collecting User. Notwithstanding the foregoing, Paying Users may be responsible for additional charges incurred at the venue or in connection with the Services at the time of the event, and any such additional charges shall be the sole responsibility of the Paying User to settle directly with the Collecting User. EventsREZ shall have no obligation or involvement in the collection or facilitation of such post-event or additional charges. In the event that EventsREZ does not remit any funds, the Collecting User will have recourse only against EventsREZ and not the Paying User directly.
Each Collecting User agrees that payment made by a Paying User through EventsREZ shall be considered the same as a payment made directly to the Collecting User. The Collecting User will provide the purchased Services to the Paying User in the agreed-upon manner as if the Collecting User has received the payment directly from the Paying User. Each Collecting User agrees that EventsREZ may refund the Paying User in accordance with this ESA (including all applicable terms referenced herein) and each Collecting User understands that EventsREZ obligation to pay the Collecting User is subject to and conditional upon successful receipt of the associated payments from Paying User. EventsREZ shall be obligated to make payments to Collecting User only for such amounts that have been received by EventsREZ from Paying User in accordance with this ESA. In accepting appointment as the limited payment collection agent of the Collecting User, EventsREZ assumes no liability for any acts or omissions of the Collecting User.
Clarification on Tax and Gratuity. The Food and Beverage Minimum collected by EventsREZ on behalf of the Host at the time of Booking excludes any applicable taxes and gratuity. Taxes and gratuity are not collected or remitted by EventsREZ and remain the sole responsibility of the Guest to be paid directly to the Host or Restaurant upon completion of services rendered. Hosts or Restaurants are solely responsible for calculating, collecting, and remitting such amounts in accordance with applicable Law. Guests acknowledge and agree that any such amounts are in addition to the Food and Beverage Minimum and will be settled on-site at the conclusion of the Event.
Section 2: Platform and Service
2.1 Using the Platform
You are responsible for making all arrangements necessary for you to have access to the Platform and for ensuring that all persons who access the Platform through your Internet connection are aware of and abide by all applicable terms, including this ESA. EventsREZ may require additional conditions or requirements to access and use the Platform, or specific areas or features of the Platform, at any time where reasonably necessary. Access to or use of certain features of the Platform may be subject to additional policies or guidelines or may require you to accept additional terms and conditions. In the event of a conflict between the ESA and the additional terms and conditions for a specific area of the Platform, the latter terms and conditions will take precedence with respect to that specific area of the Platform, unless otherwise specified.
2.2 Ownership, License, and Restrictions
(a) EventsREZ’s Intellectual Property. EventsREZ owns all rights, titles, and interests in the Platform and Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this ESA and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. You may not register, claim ownership in, or sublicense the Platform, Services, or IP; use the Platform, Service, or IP in violation of this ESA or Laws; or reverse engineer or copy all or any portion of the Platform, Service, or IP (except as expressly permitted). Subject to applicable Law, we may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP directly or through the use of third parties, or third party services; or that you are otherwise interfering with the normal operation of the Platform or Service.
(b) Use of EventsREZ’s IP. We may provide you logos or other digital media (“Logos”) to help you advertise your Restaurant Private Rooms to potential Guests. Where provided, you agree to use Logos only to advertise your Restaurant Private Rooms. You may not use any Logos, the Platform, or the Service for any unlawful or competitive use or in a manner that harms or tarnishes the EventsREZ brand or reputation; and you are prohibited from modifying or using Logos in any manner that is inconsistent with our authorization or guidelines. We may terminate your right to use any Logos at our discretion upon notice to you in which event you shall immediately cease using any such Logos.
(c) Third-Party Rights. Some features of the Platform are services provided by one or more third parties. Your use of those features is subject to the applicable third party’s terms of use. If you click on a link to a third-party site or service, you will be directed to a site or service we do not control, and your use of that site or service will be subject to different terms and conditions.
(d) Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.
(e) Google Terms. Some areas of our Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
(f) Intellectual Property Enforcement and Data Use Restrictions. You may not use automated scripts, bots, crawlers, or data extraction tools to access, collect, scrape, or otherwise gather data or content from the Platform without our express written consent. All rights in the Platform content, including Listings, reviews, photographs, and other user-generated materials, are owned by or licensed to EventsREZ. We reserve the right to reuse, repurpose, or promote user-generated content, including Listings and photographs, for marketing, analytics, or platform improvement purposes.
Any unauthorized use of the Platform's content or infringement of EventsREZ’s intellectual property rights may result in suspension or termination of your Account and may subject you to civil or criminal liability, including injunctive relief or damages.
2.3 Prohibited Uses
You may use the Platform and Services only for lawful purposes and in accordance with this ESA. You agree not to use our Platform and Services:
(a) In any way that violates any applicable federal, state, provincial, territorial local or international Law or regulation (including, without limitation, any Laws regarding the export of data or software to and from the US or other countries);
(b) For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
(c) To send, knowingly receive, upload, download, use or re-use any material which does not comply with the standards for content outlined in this ESA and Community Guidelines;
(d) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation;
(e) To impersonate or attempt to impersonate EventsREZ, a EventsREZ employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing);
(f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our Platform, or which, as determined by us, may harm EventsREZ or users of our Platform or Services, or expose them to liability; or
(g) To harvest, collect or store any information (including personal information) of another user or use any such information found on the Platform or Services without the express consent of such users.
Additionally, you agree not to:
(a) Use our Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services;
(b) Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Platform;
(c) Use any manual process to monitor or copy any of the material on the Platform, or for any other unauthorized purpose without our prior written consent;
(d) Use any device, software or routine that interferes with the proper working of our Services;
(e) Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful;
(f) Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of our Platform or Services or any server, computer or database used to provide our Services;
(g) Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack;
(h) Act in a manner that is damaging to EventsREZ’s reputation and/or goodwill;
(i) Scan, probe, test the vulnerability of the Platform or any network connected to the Platform;
(j) Directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from EventsREZ;
(k) Directly or indirectly conduct, promote, or facilitate business in countries and/or with nationals or members of governments that are subject to embargoes or trade sanctions;
(l) Export items, Content, or materials to prohibited parties or countries, as identified in applicable export and import regulations; or
(m) Otherwise attempt to interfere with the proper working of the Services.
2.4 Content on the Platform
(a) Posting Content. When creating or using the Platform and Services, you may be asked to or may voluntarily provide information about yourself, Restaurant/Private Room, a Host Service or other information including text, or images (collectively, “Content”). You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant EventsREZ a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above license grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights. By submitting or posting Content, you also agree to waive any moral rights in and to such Content.
(b) Accuracy of Content. You will only provide Content to us that you own or have authorization to provide and ensure that Content is accurate and complete. You must keep any Content current. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information or verifying information about Restaurant/Private Rooms. You will provide us with any additional information to verify the accuracy or completeness of any Content that you provide, and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us when we request it, we may suspend or terminate your Account, cancel any Bookings you have made or received, withhold payment, and/or impose and collect Fines.
(c) Prohibited Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Restaurant Private Rooms; (v) contains marketing or promotional content unrelated to the details of a Restaurant Private Rooms; or (vi) includes sensitive personal information, including payment, contact information, or personal account details. You will not knowingly or negligently provide any Content that contains viruses, Trojan horses, and other harmful content (collectively, “Viruses”). While we attempt to identify any Viruses, we are not liable for and disclaim all responsibility for ensuring that Content is free from Viruses.
2.5 Copyright and Takedown Notices
If you believe that any Content posted violates your copyright, is fraudulent, contains scams or harassment, please notify us at support@eventsrez.com. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright, the authorization to enforce the rights of the copyright owner or contain a certified takedown notice. We will internally review alleged violations but may not send you a response each time notifying you of the results of our review. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the corresponding copyright legislation of the country where the content originated from.
2.6 Feedback
We appreciate any ideas, suggestions, or feedback you voluntarily provide to help us improve the Platform or Services (“Feedback”). Any Feedback you provide us is ours to use, register, modify, monetize, and otherwise use. You grant us all title and interest in any Feedback you provide to us and, if necessary, agree to assist us in establishing our ownership. You acknowledge that you will not receive any compensation for providing us Feedback.
2.7 Privacy; Data Security
(a) Privacy. EventsREZ is, at all times, considered the data controller of personally identifiable information collected through the Platform. For the purpose of this Agreement, personally identifiable information (“PII”) means any data collected or obtained by or on behalf of EventsREZ in connection with this ESA or through the Platform that identifies, may be used to identify, contact, or locate a living person to whom such information pertains, or from which identification of an individual living person can be derived. PII includes, but is not limited to: name, photographic likeness, physical address, email address, IP address, phone number, credit card number(s), bank account routing numbers, or other similar information. Our practices related to PII collected by or through the Platform are disclosed in, and collected or processed in accordance with, our Privacy Policy. As between us and a Host, disclosure of PII in connection with a Booking or an Event shall not be deemed a sale of PII, but an intentional disclosure at the direction of the Guest or end-user whose PII is subject to disclosure and is provided for the purposes of fulfilling a contractual obligation. Neither party shall be deemed the service provider, processor, custodian, or agent of the other party with respect to the PII shared pursuant to this ESA. However, in the event applicable Laws prohibit such action, Hosts shall not disclose the PII received from us in connection with this ESA without first providing the individual to whom the PII pertains the right to consent to such disclosure. Each party is solely responsible for its own compliance with any Laws related to privacy and data security to which that party is subject. Notwithstanding the foregoing, EventsREZ may anonymize, pseudonymize, or aggregate any information, including PII or Content, and use this information in a non-identifiable form for any purpose including improvement of the Platform or Services, or creating or distributing public marketing collateral, subject at all times to the relevant Laws.
(b) Data Security. Only duly authorized EventsREZ personnel or contractors are permitted to access a User’s PII and only to fulfill the obligations of this ESA. EventsREZ shall notify Users in accordance with applicable Law of any known or suspected security breach that may result in the unauthorized use, access, disclosure, alteration, or destruction of PII. EventsREZ represents and warrants that our collection, access, use, storage, disposal, and disclosure of PII collected in performing the Services does and will comply with all Laws. EventsREZ shall comply with Payment Card Industry Data Security Standard (“PCI DSS”) requirements for any payment data, as prescribed by the PCI Security Standards Council, and will ensure that any third party with whom EventsREZ now contracts or may contract in the future to process payments or otherwise store payment data is PCI DSS compliant.
2.8 Support
We provide you basic information to help you use the Platform and Services at our Support Site. While we try to maintain accurate support information, we are continuously improving the Platform and Services and cannot guarantee that the information provided through our Support Site is always accurate or current. Although we also offer periodic support from our Customer Experience team, response times cannot be guaranteed.
Section 3: EventsREZ Services
3.1 Terms Applicable To Hosts
(a) Listings. When you make a restaurant private room available for Bookings (“List” a Restaurant Private Room) as a Host, you must provide all required details about the Restaurant/Private Room including a description, how it may be used, the Food and Beverage Minimum of a Booking, availability, Name of the Restaurant, current pictures, Restaurant Terms and Conditions, Cancellation Policy, and other details about its potential uses and condition (collectively, “Description”). This includes details regarding use of any amenities, Host Add-Ons available at an additional charge. While it is important to communicate excitement and the benefits of your Restaurant Private Rooms, the Description must be accurate and give potential Guests a reasonably accurate understanding of the Private Room. Hosts are required to upload their own cancellation policy and terms and conditions for inclusion in their Listings. These uploaded terms will supersede EventsREZ’s standard policies starting 14 days prior to the scheduled Booking. See the Cancellation and Refund Policy section for details on Host-uploaded cancellation terms and the 14-day policy override. Hosts are responsible for ensuring these uploaded policies are accurate, up to date, and compliant with applicable Laws. Tax and Gratuity: Hosts are solely responsible for calculating, collecting, and remitting all applicable taxes, including but not limited to sales taxes, on food, beverages, and any services provided at the Event. The Food and Beverage Minimum collected through EventsREZ does not include taxes or gratuity. Guests agree to pay any applicable taxes and gratuity directly to the Host at the time of service. Hosts certify that they are in compliance with all applicable federal, state (including Mississippi), and local tax laws and will provide documentation upon request. Any terms or conditions included in your Listing must not conflict with this ESA or applicable policies unless expressly permitted by EventsREZ in writing. All Listings are subject to review and must be approved by EventsREZ prior to being published on the Platform. Each Host is an independent party solely responsible for establishing and enforcing their own Booking terms, cancellation policies, and use restrictions. EventsREZ does not draft, approve, or guarantee the content of any Host-provided policy and is not liable for the interpretation or enforcement of such terms.
(b) Permission to List And Book Restaurant Private Rooms. You represent and warrant that you are permitted under applicable Laws to List and confirm a Booking of any Restaurant Private Room provided, that Restaurant Private Rooms comply with applicable Laws, and that you will reasonably facilitate and not obstruct the use of a Restaurant Private Room as Booked by a Guest. Hosts acknowledge and agree that they may not List or confirm a Booking for any Restaurant Private Room that they do not own or for which they do not otherwise have express permission to List. Hosts represent and warrant that they are authorized (e.g., by the owner of any applicable Restaurant Private Room) to enter into the ESA and participate in all requirements for the Listing, Booking, and collection of Payments, or other terms pertaining to Hosts.
(c) Bookings. Bookings are created when you accept a booking request, receive an acceptance to a custom offer you have submitted to a Guest. Bookings are a legally binding agreements between you and a Guest which means you are required to provide the Restaurant Private Room and Host Services as described in your Listing and according to the terms agreed to in your Booking. You also agree to pay the applicable Service Fees to EventsREZ.
(d) Booking Price. You are solely responsible for setting the Food and Beverage Minimum Price. You may not raise the Food and Beverage Minimum Price for a particular Guest after the Guest accepts the Booking but may alter prices based on the addition or deletion of Host Add-Ons prior to the Event.
(e) Conditions of the Private Room. You are responsible for maintaining the Restaurant Private Rooms and Amenities so that Guests may reasonably use them as provided in the Description and Booking. Restaurant Private Rooms and Amenities must be in good working order and provided to Guests in a safe, clean and usable condition.
3.2 Terms Applicable to Guests
(a) Bookings. Bookings are created when a Host accepts your booking request. Bookings are a legally binding agreement between you and a Host and are subject to any additional terms and conditions that the Host has outlined in their listing description or via messaging, any supplemental Booking Agreements, and other terms set forth by the Host, which will be provided to you prior to confirmation of a Booking. A Booking creates a contractual relationship between users. Upon Booking a Restaurant Private Room, a Guest is subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use—including times, specific fees, and other additional terms or limitations—may also be included in or supplemented by a separate Booking Agreement that incorporates the terms and conditions of this Agreement and referenced policies. A Booking may be terminated by the Host at any time and without advance notice or repayment of any Payments to you if the Host determines that (i) you have materially misrepresented the proposed Booking; (ii) the Event as actually planned or undertaken is not in compliance with the originally proposed Booking or the terms of this ESA.
See the Cancellation and Refund Policy section for details on Host-uploaded cancellation terms and the 14-day policy override. EventsREZ is not responsible for the content or enforcement of Host-uploaded policies. By completing a Booking, you agree to be bound by the Host’s uploaded terms and cancellation policy, if applicable, and acknowledge that these may differ from EventsREZ’s standard policies. EventsREZ is not a party to any supplemental agreement between Guest and Host.
EventsREZ does not independently verify the accuracy or completeness of any Listing. Hosts are solely responsible for providing truthful and complete information. Guests are encouraged to independently by contacting the Host or Restaurant directly to confirm Listing details, cancellation policy, terms and conditions, safety, licensing, or facility conditions with the Host before finalizing any Booking.
(b) Booking Confirmation. Guests must have a valid Account in order to complete Bookings. Bookings can be completed by following the Booking process for the applicable Restaurant Private Room. Guests are encouraged to review the Restaurant Private Room Description, applicable services descriptions, and confirm availability prior to Booking a Restaurant Private Room. Restaurants may require additional or supplemental verification in order to confirm a Booking. Applicable Fees and other charges (e.g. TV/Screen, Projector if applicable) will be shown before you complete your Booking. You are responsible for all Fees and charges associated with the Booking. All Bookings are subject to our ESA and the Restaurant’s Cancellation and Refund Policy.
(c) Cancellation and Refunds. Cancellations and any refunds that may be available to you are subject to our Fees Overview and Cancellation and Refund Policy. To cancel a Booking, you must submit a request to cancel using the “Cancel Booking” function on the Platform; unless it is within the 14-day window of the Booking date, in which case, the cancellation/booking modification requests will need to be made via direct communication with the restaurant. In the event of an authorized cancellation of a confirmed Booking, or if EventsREZ cancels a confirmed Booking at any time prior to the Booking date, EventsREZ may, in its sole discretion, issue (i) a partial or a full refund.
See the Cancellation and Refund Policy section for details on Host-uploaded cancellation terms and the 14-day policy override.
4.0 Payment Dispute Resolution
If you believe you were charged in error or need to dispute a payment or refund related to a Booking, you must notify EventsREZ in writing within 10 days of the charge by contacting support@eventsrez.com. We will investigate and attempt to resolve the issue promptly, including coordinating with third-party payment processors if necessary. You agree to cooperate with any reasonable requests for information during this review process.
If the dispute cannot be resolved through this process, the matter may proceed to arbitration in accordance with Section 4.1 of this Agreement.
4.1 Binding Arbitration
(a) Process for Arbitration. You and EventsREZ agree that any dispute, claim, or controversy arising out of or relating to this ESA or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the EventsREZ Platform or Services (collectively, “Disputes”) will be settled through binding arbitration and not in a court of Law. as follows:
• If the amount of the Dispute is less than $25,000 U.S. dollars ($USD) (or the equivalent thereof in the currency of the jurisdiction where the Booked or Listed Restaurant Private Room is located), resolution shall be administered online by FairClaims (www.fairclaims.com) or another online arbitration provider of our choosing in accordance with their applicable arbitration rules and procedures effective at the time a claim is made, if such a service is available in the jurisdiction where the Restaurant Private Room is located. You consent to receive electronic service of process at the email associated with your Account. Where you are delinquent in responding to such process, you will be responsible for any legal, court, or other fees associated with the delinquency. The party filing the Dispute will be responsible for payment of any costs associated with that filing, including costs borne by EventsREZ. As a part of the Dispute, you may also seek to recover these costs if you prevail.
• If the amount of the dispute, claim or controversy is reasonably $USD25,000 or more, resolution shall be before a single arbitrator and administered by JAMS if such a service is available in the jurisdiction where the Restaurant Private Room is located. This includes but is not limited to any statutory or common Law claims relating to breach, enforcement, or interpretation of this ESA and any Booking Agreement. Any such arbitration will take place in the county where the Booked or Listed Restaurant Private Room is located, unless you and EventsREZ mutually agree otherwise. The arbitrator will apply the substantive Laws of the jurisdiction where the Restaurant Private Room is located. All claims from $USD25,000 to $USD250,000 shall be subject to the JAMS Streamlined Arbitration Rules.
The legislation of the jurisdiction where the Restaurant Private Room is located (for example, The Federal Arbitration Act (9 U.S.C. §§ 1-16) in the United States) will govern all such arbitrations under this ESA. To initiate such an arbitration, a party will provide a written demand that states both the basis of the claim and the desired relief. Each party irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in this ESA affects the right of any party to serve process in any other manner permitted by Law.
Please note, WHERE NEITHER FAIRCLAIMS OR JAMS OPERATE, OR AT EVENTSREZ’S REASONABLE DISCRETION, EVENTSREZ MAY USE A SIMILAR ARBITRATION SERVICE IN THE JURISDICTION WHERE THE RESTAURANT PRIVATE ROOM IS LOCATED AND ALL DISPUTES WILL BE SETTLED THROUGH BINDING ARBITRATION AND NOT IN A COURT OF LAW.
Once arbitration is initiated as provided in Subsections 4.1 (a) paragraph 2 and 4.1 (a) paragraph 3 above, the parties will share the costs of the arbitration, facilities, and arbitration reporters (as necessary) equally except as otherwise determined by the arbitrator. Each party will be responsible for its own legal fees and legal costs. The arbitrator may award the prevailing party recovery of any of the costs of arbitration or legal fees as they see appropriate.
(b) Remedies. The arbitrator may provide for any monetary or other remedies that are available under applicable Law but may not modify the terms of this ESA or any Booking Agreement. The arbitrator will provide a reasoned decision addressing the specifics of the dispute. The decision is binding and not subject to appeal. The parties will act promptly to respect the decision of the arbitrator, including payment of any amounts owed or taking of any action required. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
(c) Certain Claims Excluded. Notwithstanding Section 4.1 the parties agree that any claims based on ownership or misuse of the other party’s intellectual property—including patents, copyrights, or trademarks—may be brought before the state or Federal courts located in Jackson, MS or before the courts of such other jurisdiction where EventsREZ has a business operation, subject to the mutual consent of the parties. Either party may also seek provisional remedies for injunctive relief under such claims from a court of competent jurisdiction.
(d) This arbitration section is not applicable where prohibited by Law.
4.2 Class Action and Jury Waiver
Each party agrees that any action or claim arising from or related to this ESA or any Booking Agreement may only be brought on an individual basis and not part of a class action or consolidated arbitration, or join claims with other users or third parties. Further, each party expressly waives its right to a jury in arbitration and court, where permitted by Law.
You may opt-out of this class action and jury waiver described herein by emailing us within 30 days of your first use of the Platform or Services. You must include your name, phone number, physical address, and email address in your opt-out notice. This is your only mechanism for opting out of this Section and failure to do so as described constitutes your consent to this waiver. If you choose to opt out of this Section please note that all other provisions in this ESA will remain intact and in full force and effect.
This waiver section is not applicable where prohibited by Law.
4.3 Conflict of Rules
If any provision of this Section 4 is found to be invalid or unenforceable, the reviewing court or arbitrator, as applicable, will interpret or revise the provisions only as minimally necessary to comply with Law. All the other provisions will remain enforceable and intact as written.
4.4 Confidentiality of Proceedings
Any proceedings pursuant to this Section 4 and their results will be maintained as confidential by all parties. Except as may be required by Law, the parties and those persons participating in the proceedings on their behalf will not disclose and will maintain the confidentiality of all materials, testimony, and evidence provided during the proceeding as well as the results of such proceeding. The parties agree to enter into a separate confidentiality agreement or order, as appropriate, to maintain the confidentiality of the proceedings.
Section 5: Additional Legal Terms
5.1 Disclaimers
SUBJECT TO APPLICABLE LAW, WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVISION, OR FOR THE CONDITION OR NATURE, OF ANY RESTAURANT PRIVATE ROOM, HOST SERVICES. HOSTS AND GUESTS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY EVENTSREZ. HOSTS SET THEIR OWN PRICES AND MAY CONDITION USE OF RESTAURANT PRIVATE ROOMS OR VENDOR SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.
EventsREZ does not independently verify the validity of any Host’s business licenses, permits, or certifications. EventsREZ operates solely as a neutral marketplace platform. We do not own, operate, manage, or control any Restaurant Private Rooms, Hosts, or Events. Each user is an independent party responsible for their Listings, policies, conduct, and services. EventsREZ makes no warranties or guarantees regarding the quality, legality, or safety of any private room, Host Services, or interactions between users. Guests are encouraged to review the Listing details and contact Hosts directly with any questions regarding safety, licensing, or facility conditions.
SUBJECT TO APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. EVENTSREZ IS NOT RESPONSIBLE FOR PERFORMING BACKGROUND CHECKS ON GUESTS OR HOSTS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF RESTAURANT PRIVATE ROOMS OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING USERS AND RESTAURANT PRIVATE ROOMS IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. EVENTSREZ DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY USER AND RESTAURANT PRIVATE ROOM, WILL BE PROVIDED TO YOU AS DESCRIBED. SUBJECT TO APPLICABLE LAW, EVENTSREZ DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING RESTAURANT PRIVATE ROOMS. YOU AGREE THAT BOOKINGS CARRY INHERENT RISK, AND BY USING THE SERVICES TO EFFECT A BOOKING, YOU CHOOSE TO ASSUME THOSE RISKS VOLUNTARILY.
5.1 Right to Amend
We may amend or modify this ESA at any time by posting the modified ESA on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Subject to local Laws, your continued use of the Platform or Services after we amend or modify this ESA constitutes your consent to the revised ESA. If you do not agree to the revised ESA, you must close your Account by contacting us.
5.2 Force Majeure; Cancellations
EventsREZ is not responsible or liable for nonperformance caused by telecommunications failures, nonperformance of vendors, fires, pandemics, epidemics, or other acts of nature, civil unrest or political unrest, or other events outside its reasonable control (each a “Force Majeure”). Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to our Cancellation and Refund Policy. Please review it carefully before Booking a Restaurant Private Room.
5.3 No Assignment
You may not assign this ESA or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this ESA upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.
5.4 Entire Agreement; Interpretation
This ESA together with any Booking Agreement incorporates the Fees Overview, Privacy Policy, Cancellation and Refund Policy, and any other policies referenced therein, which constitute the entire agreement between you and EventsREZ governing your use of the Platform or Services. This ESA supersedes all prior understandings or agreements between you and EventsREZ. As between you and EventsREZ, this ESA controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.
As used in this ESA, “including” or similar words mean “including but not limited to”; “or” may be read as “either… or…” or “both… and…”; and “such as,” “specifically,” “for example,” or similar words identify non-exclusive lists of examples. Headings and ordering used in this ESA are provided for your convenience and do not affect the interpretation of related provisions. Any monetary amounts described in this ESA will be in USD and “$” will be read to mean United States Dollars.
5.5 Reformation/ Severability
Where any part of this ESA is found to be invalid or unenforceable, it will be – to the extent permitted by applicable Law – reformed or reinterpreted as necessary to comply with applicable Law as minimally required to accomplish the objectives while maintaining the original intent of such provision. If such can’t be accomplished, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
5.6 Waiver
EventsREZ’s failure to enforce any right or provisions of this ESA will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The exercise by either party of any of its remedies under this ESA will be without prejudice to its other remedies under the ESA or otherwise permitted by Law, except as set forth in these terms.
5.7 No Third-Party Beneficiaries
This ESA does not and is not intended to confer any rights or remedies on persons other than the parties.
5.8 Notice according to § 36 Consumer Dispute Resolution Act
Please note that under the German Consumer Dispute Resolution Act, we are not obligated or required to participate in any dispute resolution proceedings before a consumer arbitration board to resolve disputes with you.
5.9 Notice
You may send notices in relation to the ESA to EventsREZ. To the extent permitted by applicable Law, you agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.
Fees Overview and Payment Terms
The total price of a Booking depends on several factors and the specifics of your Event. This page explains how the price of your Booking is determined and the Fees you pay to EventsREZ for using our Services. All Users acknowledge and agree that all payments shall be made in accordance with this Fees Overview. The total price for a Booking will be presented prior to your acceptance. Once accepted our Cancellation and Refund Policy applies. We, via our 3rd party payment partner, may authorize a hold for the total price amount to your credit card or other payment methods linked to your Account at the time of Booking submission and charged upon Booking confirmation by the Host.
This Policy is a binding part of the EventsREZ Service Agreement applicable to use of the Services and the Platform. Please read this Policy carefully. You may not use the Platform or Services if you do not agree to this Policy.
Costs set by the Host:
• Booking Price (Food and Beverage Minimum): This is the base minimum spend agreed upon for food and beverage consumption at the Event. The Food and Beverage Minimum does not include tax or gratuity. Taxes and gratuity must be paid directly to the Host at the time of the Event and are not collected or remitted by EventsREZ.
• Host Add-Ons Fee: The fees charged by Hosts for providing additional services for an Event.
As explained more fully in the EventsREZ Service Agreement, in general, EventsREZ does not calculate or collect Taxes on behalf of Hosts as EventsREZ collects a deposit/Food and Beverage Minimum on behalf of the Host. Hosts are solely responsible for calculating, collecting, and remitting all applicable taxes in accordance with federal, state, and local tax laws. EventsREZ does not collect or remit taxes on behalf of Hosts. Hosts agree to ensure all required taxes are collected and paid in connection with services rendered during the Event.
Host Payouts
Host payouts will be distributed 14 days prior to the Event and the Host Services cancellation policy is activated.
Taxes
EventsREZ only collects “Food and Beverage Minimum” deposits. All applicable tax collection and gratuity/tip amounts will be the sole responsibility of the Host and must be paid directly by the Guest at the time of service.
Additional Costs/Fees
Guests may be charged additional fees associated with food and beverage costs at the time of service by the Restaurant or Host. If additional costs are incurred by the Guest at the restaurant, the restaurant may collect these costs directly from the Guest for services and goods provided. These additional fees are solely between the Guest and the Host, and EventsREZ is not a party to or responsible for such transactions.
Guests are solely responsible for confirming all applicable taxes, gratuities, and incidental charges with the Host prior to the Event.
Guest Fees
EventsREZ charges guests a processing fee (“Guest Fee”) to help cover the costs of running our business, including completing your transaction and providing support for your booking and all services added. The guest processing fee is a percentage of the booking subtotal (including “Add-On”) and is added to all transactions. It is calculated based on multiple factors, including the subtotal price of the booking and other booking characteristics. Generally, the higher the subtotal, the lower the fee. Guests always see the exact amount of the fee during the booking process.
Host Fees
No Host Fees are being charged at the moment.
Cancellation and Refund Policy
This Cancellation and Refund Policy (“Cancellation Policy”) is incorporated into the EventsREZ Services Agreement applicable to use of the Services and the Platform. Please read this policy carefully. You may not use the Services if you do not agree to this Cancellation and Refund Policy.
Host-Specific Policies and 14-Day Window
EventsREZ permits Hosts to upload their own cancellation and refund policies for inclusion in their Listings. These Host-uploaded policies will supersede the EventsREZ standard Cancellation and Refund Policy starting 14 calendar days prior to the scheduled Event. From that point forward, Guests must adhere to the Host's uploaded terms, and any refund or cancellation requests must be handled directly with the Host. EventsREZ is not responsible for the content or enforcement of Host-uploaded policies.
Refunds during the 14-day window are solely governed by the Restaurant’s cancellation policy. EventsREZ does not mediate refund disputes within this window. Refund decisions made by the Host are final and not subject to override by EventsREZ.
Chargebacks: In the event a Guest initiates a credit card chargeback for a Booking, EventsREZ reserves the right to recover those funds from the Host and may suspend the Host’s access to the Platform pending investigation.
EventsREZ is designed to help Hosts and Guests efficiently and conveniently complete Bookings. Every Booking represents a binding commitment by the Host to make a Private Room available and by the Guest to fulfill payment and use obligations. This policy outlines how cancellations and refunds are handled when plans change.
This EventsREZ Cancellation Policy covers all cancellations and refunds on the Platform. Both Guests and Hosts are subject to and must comply with this Cancellation Policy when canceling a Booking.
We reserve the right to amend this Cancellation Policy for any reason and at any time by posting an updated version to our website as provided in the EventsREZ Service Agreement. In the event of conflict between this Cancellation Policy and the EventsREZ Services Agreement, the EventsREZ Services Agreement takes precedence. The only terms applicable to any Cancellation are those then currently in effect at the time the booking is made, or at the time of any subsequent amendments to a booking.
Please note, all Bookings are subject to EventsREZ Grace Period policy which provides a full refund for Bookings cancelled prior to 14 days of the Booking; i.e. Bookings confirmed less than 14 days prior to the Booking dat are not subject to this Grace Period.
Cancellation Policy for Bookings
We understand that every Host/Restaurant is run different and that a single cancellation policy does not fit all Booking circumstances. That’s why we allow Restaurants/Hosts the ability to enforce their own cancellation policy.
EventsREZ cancellation policy is applied to all Bookings prior to 14 days of the Event. When a Booking falls within the 14 day window, the Restaurant’s Cancellation Policy shall apply, and Guests are advised to refer to the applicable policy for further details regarding eligibility for refunds or other terms.
Cancellation Process & Confirmation
A Booking is only officially cancelled once the Guest has received confirmation of the cancellation from EventsREZ via notification or email communication. All cancellation requests must be submitted through the ‘Cancel Booking’ function on the Platform. Cancellation requests via phone, email, or chat will not be processed. Once inside the 14 day cancellation window, all refund disputes must be handled according to the Host Services. Refund decisions made by the Host or based on their uploaded policy are final and not subject to EventsREZ review or override.
Cancellation by Restaurant/Host
Any Host- or Vendor-initiated cancellations will be fully refunded to the Guest (including any Fees paid). The Host or Vendor cancelling the Booking will be responsible for all refunds due to the Guest.
Rescheduled Bookings
Bookings may be rescheduled by the Host within EventsREZ platform. Guests may request to modify the Booking by contacting the restaurant directly if inside the 14-day window. If a need to reschedule is outside of the 14-day window, Guests are encouraged to cancel the Booking and rebook on the website.
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