Frequently Asked Questions
EventsREZ is an online platform that helps you find and book private dining rooms at restaurants
for events, meetings, and special occasions — all in one place and without waiting on a call
back.
Simply browse listings, select a private room, review the restaurant’s terms, and submit your
booking. Once confirmed by the restaurant, your event is locked in. Restaurants manage their own
availability, pricing, and cancellation terms.
No. EventsREZ is a neutral marketplace. Each restaurant is independently owned and is
responsible for their private room, pricing, terms, and services.
Restaurants set their own cancellation and refund policies. Once you're within 14 days of your
event, the restaurant’s policy overrides the standard EventsREZ cancellation policy. Be sure to
review the policy listed before booking.
The Food and Beverage Minimum is the base amount agreed upon to be spent at the event. Taxes and
gratuity are not included and must be paid directly to the restaurant at the time of the event.
Payments are securely processed through Stripe at the time of booking. EventsREZ holds the
payment and releases it to the restaurant 14 days before your event
Yes — if it’s more than 14 days before the event, you can cancel directly through the platform.
Within 14 days, you’ll need to contact the restaurant directly and their cancellation policy
will apply
EventsREZ charges a small guest processing fee to cover the cost of operating the platform. Any
additional service fees (like A/V, extra staff, etc.) are set by the restaurant and shown at
checkout.
Yes. All payment info is securely processed and stored through Stripe. EventsREZ does not store your credit card information.
Contact EventsREZ within 10 days of the charge at support@eventsrez.com, and we’ll investigate the issue with the restaurant and Stripe. If unresolved, it may proceed to binding arbitration as outlined in our Terms of Service.