This Cancellation and Refund Policy (“Cancellation Policy”) is incorporated into the EventsREZ Services Agreement applicable to use of the Services and the Platform. Please read this policy carefully. You may not use the Services if you do not agree to this Cancellation and Refund Policy.
Host-Specific Policies and 14-Day Window
EventsREZ permits Hosts to upload their own cancellation and refund policies for inclusion in their Listings. These Host-uploaded policies will supersede the EventsREZ standard Cancellation and Refund Policy starting 14 calendar days prior to the scheduled Event. From that point forward, Guests must adhere to the Host's uploaded terms, and any refund or cancellation requests must be handled directly with the Host. EventsREZ is not responsible for the content or enforcement of Host-uploaded policies.
Refunds during the 14-day window are solely governed by the Restaurant’s cancellation policy. EventsREZ does not mediate refund disputes within this window. Refund decisions made by the Host are final and not subject to override by EventsREZ.
Chargebacks: In the event a Guest initiates a credit card chargeback for a Booking, EventsREZ reserves the right to recover those funds from the Host and may suspend the Host’s access to the Platform pending investigation.
EventsREZ is designed to help Hosts and Guests efficiently and conveniently complete Bookings. Every Booking represents a binding commitment by the Host to make a Private Room available and by the Guest to fulfill payment and use obligations. This policy outlines how cancellations and refunds are handled when plans change.
This EventsREZ Cancellation Policy covers all cancellations and refunds on the Platform. Both Guests and Hosts are subject to and must comply with this Cancellation Policy when canceling a Booking.
We reserve the right to amend this Cancellation Policy for any reason and at any time by posting an updated version to our website as provided in the EventsREZ Service Agreement. In the event of conflict between this Cancellation Policy and the EventsREZ Services Agreement, the EventsREZ Services Agreement takes precedence. The only terms applicable to any Cancellation are those then currently in effect at the time the booking is made, or at the time of any subsequent amendments to a booking.
Please note, all Bookings are subject to EventsREZ Grace Period policy which provides a full refund for Bookings cancelled prior to 14 days of the Booking; i.e. Bookings confirmed less than 14 days prior to the Booking dat are not subject to this Grace Period.
Cancellation Policy for Bookings
We understand that every Host/Restaurant is run different and that a single cancellation policy does not fit all Booking circumstances. That’s why we allow Restaurants/Hosts the ability to enforce their own cancellation policy.
EventsREZ cancellation policy is applied to all Bookings prior to 14 days of the Event. When a Booking falls within the 14 day window, the Restaurant’s Cancellation Policy shall apply, and Guests are advised to refer to the applicable policy for further details regarding eligibility for refunds or other terms.
Cancellation Process & Confirmation
A Booking is only officially cancelled once the Guest has received confirmation of the cancellation from EventsREZ via notification or email communication. All cancellation requests must be submitted through the ‘Cancel Booking’ function on the Platform. Cancellation requests via phone, email, or chat will not be processed. Once inside the 14 day cancellation window, all refund disputes must be handled according to the Host Services. Refund decisions made by the Host or based on their uploaded policy are final and not subject to EventsREZ review or override.
Cancellation by Restaurant/Host
Any Host- or Vendor-initiated cancellations will be fully refunded to the Guest (including any Fees paid). The Host or Vendor cancelling the Booking will be responsible for all refunds due to the Guest.
Rescheduled Bookings
Bookings may be rescheduled by the Host within EventsREZ platform. Guests may request to modify the Booking by contacting the restaurant directly if inside the 14-day window. If a need to reschedule is outside of the 14-day window, Guests are encouraged to cancel the Booking and rebook on the website.
}}){kind=icon}